• Behind Fokou opposite Carrefour Frères jumeaux Ancien Route Bonaberi, Douala
  • +237 670773004
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Privacy Policy

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Premium Stars Guesthouse Policies

Welcome to Premium Stars Guesthouse! We are thrilled to have you as our guest. To ensure a pleasant and smooth stay for everyone, please review and follow the policies below:

1. Reservation and Check-In

  • Reservation Requirements: A valid ID, contact information, and payment details are required at the time of booking.
  • Cancellation Policy: Cancellations are free up to 48 hours before check-in. Cancellations within 48 hours or no-shows incur a 30% fee.
  • Check-In Time: Check-in is available from 2:00 PM to 8:00 PM. If you plan to arrive outside these hours, please notify us in advance.
  • Early Check-In: Early check-in may be arranged, subject to availability, for an additional fee of 10,000frs.

2. Check-Out

  • Check-Out Time: Check-out is by 12:00 PM (noon).
  • Late Check-Out: Subject to availability, late check-out incurs a fee of 20,000frs. Failure to check out on time without prior arrangement may result in an additional night's charge.

3. Payment Policies

  • Accepted Payment Methods: We accept cash and mobile payments (MTN and Orange Momo).
  • Deposit: A refundable security deposit of 50% is required at check-in and will be refunded after a room inspection at check-out.
  • Balance Payment: All outstanding balances are due upon arrival.

4. House Rules

  • Noise Policy: Please observe quiet hours from 11:00 PM to 7:00 AM to maintain a peaceful environment.
  • Smoking Policy: Smoking is prohibited inside the guesthouse, except on the designated smoking floor. Outdoor smoking areas are provided.
  • Alcohol and Drugs: Excessive alcohol consumption and the use of illegal substances are not permitted.
  • Guest Limits: Rooms accommodate up to 2 guests. Additional guests require prior approval and may incur extra charges.

5. Amenities and Services

  • Common Areas: Guests are welcome to use the kitchen, lounge, and parking. Please clean up after use and be considerate of other guests.
  • Linen and Towels: Linens and towels are provided and changed upon request or every Monday.
  • Wi-Fi: Complimentary Wi-Fi is available throughout the property. The network name is [network name] and the password is [password].

6. Safety and Security

  • ID Requirement: All guests must present a valid government-issued ID or passport upon check-in.
  • Room Keys: Guests are responsible for their room keys. A fee of 25,000frs applies for lost or unreturned keys.
  • Emergency Contact: In case of an emergency, call [emergency contact number] or notify the front desk.

7. Damage and Liability

  • Damage Policy: Guests are responsible for any damage caused to the property. Costs for repair or replacement will be charged accordingly.
  • Lost Items: The guesthouse is not liable for lost or stolen items. Found items will be held at reception for identification and collection.

8. Staff and Service Hours

  • Front Desk: The front desk is open from 7:00 AM to 8:00 PM. For assistance outside these hours, please call +237 679 545834.
  • Housekeeping: Daily housekeeping is available from 8:00 AM to 1:00 PM.

9. Health and Safety

  • Hygiene Measures: We adhere to strict cleanliness and sanitation protocols.
  • Illness: Guests feeling unwell are kindly requested to inform staff immediately.

10. Privacy and Data Protection

  • Your personal information is used solely for reservation purposes and is not shared with third parties.

Thank you for choosing Premium Stars Guesthouse. We hope you enjoy your stay! For any questions or assistance, please feel free to contact our staff.